Kausern Hieu, also known as Hieu Kau Sern, is a leadership development expert and executive coach with over 25 years of experience in general management, talent development, and digital marketing. He is the Founder & Managing Director of Build Better Leaders Sdn Bhd, a company focused on developing young leaders from first-time managers to middle managers through a structured methodology of Structure, Support, and Sustainability.

Previously, Kausern served as CEO and Country Manager at Nuffnang Malaysia, a leading influencer and content marketing company, where he successfully led teams of young professionals, driving operational excellence, revenue growth, and workplace culture transformation. He has also held senior roles in Starcom MediaVest Group, focusing on talent management, leadership development, and organizational culture.

Kausern is an ICF-Accredited Coach and HRD Corp Accredited Trainer, specializing in leadership coaching, business presentation skills, and team development. He serves as Vice President of the Malaysian Digital Association and is an industry advisor at Universiti Tunku Abdul Rahman (UTAR), contributing his expertise in digital marketing and leadership education.

1. How do you balance results/performance with friendship?
2. How can I handle disputes and disagreements among team members and bosses?
3. How do I tackle tough choices which requires me to make informed and timely decisions?

As a certified coach, Kausern doesn't just teach communication or leadership - he lives it. His coaching style is warm yet incisive, practical yet deeply reflective. He brings out the best in people by helping them speak with more confidence, lead with more empathy, and navigate growth with more clarity.